Job Description

Job Title: Operations Centre Analyst

Location: Portsmouth

Key Responsibilities

Work closely with team members to support daily operations and tasks.

Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.

Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.

Monitor servers and systems to spot and respond to any issues, using our event management tools.

Assist specialist teams with resolving technical problems.

Follow set processes and guidelines to fix incidents and problems.

Provide updates on ongoing incidents, keeping everyone informed.

Contribute to updating knowledge articles, helping improve the service desk's efficiency.

Help generate reports using data from our service management system.

Support software rebuilds or deployments following system failures.

Help with software configuration and deployment tasks.

Occasionally support shift work and be flexible with shift coverage when needed.

Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.

Work on improving service quality by reviewing incidents and making suggestions for improvements.

Be proactive in learning new technical skills and knowledge from colleagues.

Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

This is a great opportunity for someone eager to learn and grow in IT service management.

Working Hours: The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as needed.

Skillset

Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.

Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.

Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.

Ability to identify simple ways to improve current processes and a willingness to suggest improvements

Strong attention to detail with a growing ability to analyse and solve technical issues.

Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

I am keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Operations Centre Analyst, this is the opportunity for you!

You will need to hold or be eligible to hold BPSS clearance.

So, if you are interested in joining a well-established, renowned organisation working with experts in their field as the next Operations Centre Analyst, hit that apply button now!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.

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