Job Description

Works Planner

Location: Manchester

Rate: £16.70 per hour

Contract: Temporary - 12 Weeks

Hours: 35 hours per week (Monday to Friday, 7:45am - 4:15pm)

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a well-established organisation that is looking to recruit an experienced Work Planner to join their responsive repairs team based in Manchester on a 12-week temporary contract.

This is an excellent opportunity for an experienced planner or scheduler with a background in social housing, repairs, or maintenance who thrives in a fast-paced environment and enjoys delivering exceptional customer service.

Key Responsibilities

• Plan and schedule reactive maintenance appointments for operatives.
• Manage operatives' diaries to ensure maximum productivity and efficient scheduling.
• Monitor and manage repairs in line with agreed service level agreements (SLAs).
• Liaise with operatives, supervisors, contractors, and customers to coordinate works.
• Monitor shared inboxes and respond to scheduling queries in a timely manner.
• Escalate scheduling issues or delays where appropriate.
• Maintain accurate records using internal scheduling systems.
• Provide excellent customer service and ensure a positive customer experience throughout the repairs process.

Skills & Experience

• Previous experience working as a Work Planner, Repairs Planner, Scheduler, or Resource Planner.
• Experience within social housing, repairs and maintenance, or property services is essential.
• Experience using scheduling systems such as DRS or Opti-Time is highly desirable.
• Strong administration and IT skills.
• Excellent organisational and prioritisation skills.
• Ability to work under pressure within a fast-paced environment.
• Excellent communication skills with a proactive and customer-focused approach.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

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