Job Description

Work Planner

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

Salary: £29,918.94 per annum

At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and people.

We're looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customers.

What you'll be doing

As a Work Planner, you'll be responsible for scheduling and monitoring repairs appointments and emergency works, ensuring the most effective use of available resources while helping us meet our service standards and performance targets.

You'll:

Plan and schedule repairs appointments using our scheduling and housing management systems.

Monitor diaries and allocate work to maximise operative productivity and minimise travel time.

Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficiently.

Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.

Maintain accurate scheduling data, resource profiles and absence records.

Produce reports and management information to support service performance.

Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPIs).

Help identify opportunities to improve planning processes and deliver better outcomes for our customers.

Always work safely and in line with legislation, regulatory requirements and Trust policies.

What we're looking for

We're looking for someone who enjoys working in a fast-paced environment, has excellent organisational skills and is passionate about delivering great customer service.

You'll have:

Experience working in a busy operational or scheduling environment.

Strong planning and organisational skills with the ability to prioritise competing demands.

Excellent IT skills and confidence using Microsoft Office and scheduling or housing management systems.

Experience handling customer enquiries and complaints by telephone, in writing and face to face.

Excellent communication skills and the ability to build positive working relationships with colleagues and customers.

Strong problem-solving skills and the ability to remain calm under pressure.

A proactive, flexible approach with a commitment to continuous improvement.

It would also be beneficial if you have:

Experience within social housing.

Knowledge of repairs and maintenance services.

Experience of workforce scheduling systems.

Why join us?

We know our people are our greatest asset, so we offer a fantastic range of benefits, including:

Minimum 28 days annual leave plus bank holidays.

An extra day off for your birthday.

Agile and flexible working arrangements.

Health Cash Plan.

Ongoing learning and development opportunities.

Wellbeing support, including health MOTs and wellbeing events.

Modern office facilities and a supportive, friendly working environment.

The opportunity to make a genuine difference to our customers and communities every day.

Our Values

Everything we do is guided by our values. We're looking for someone who shares our commitment to:

One Team, One Goal – Working together openly and honestly to deliver the best outcomes.

Solution Focused – Finding better ways of working and taking ownership of challenges.

Customer Focused, Business Minded – Delivering excellent service while achieving value for money.

Doing the Right Thing – Taking responsibility, acting with integrity and following through on commitments.

Respecting and Celebrating Differences – Creating an inclusive workplace where everyone feels valued.

If you're organised, customer-focused and enjoy making a difference behind the scenes to keep services running smoothly, we'd love to hear from you.

Closing Date: 31st July 2026

We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Closing date: 31st July 2026

Shortlist date: 1st August 2026

Interview date: TBC