Job Description

Customer Order Processor (Nights)

Location Cockermouth, CA13 9YA

Pay 13.55 per hour (inclusive of evening shift uplift)

Hours Part-Time - Up to 28 hours per week

Working Pattern:

• Sunday: 5:00pm - Midnight
• Monday to Friday: 7:00pm - Midnight
• 2-5 nights per week

Job Role

Process high volumes of customer orders received via:

• Voicemail
• Email
• Online ordering portals

Enter orders accurately and efficiently within order cut-off times.

Monitor and manage the sales inbox, prioritising urgent customer requests.

Process customer credits and assist with account enquiries.

Respond to customer enquiries via live chat and email.

Make outbound calls to resolve:

• Order queries
• Product shortages
• Customer complaints

Work closely with our Night Assembly Team to ensure orders are ready before nightly dispatch deadlines.

Maintain accurate customer records and update company systems.

Deliver exceptional accuracy while working to strict deadlines.

Previous experience will be required:

• Order Processing
• Data Entry
• Sales Administration
• Customer Service Administration

Ready to Apply?

If you're looking for a rewarding evening role with a supportive team and a company investing in its future, we'd love to hear from you.

Apply today by emailing your up to date CV and call us on (phone number removed) for further information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.