Job Description

Collections Advisor
PCD330253
£36k - £43k a year
Full-time

Job Description
Are you ready to take on an exciting role as a Collections Advisor in Camden, the organisation? the organisation, a well-established specialist property finance lender, is looking for a dedicated individual to join their team. This role is perfect for someone who enjoys working in a dynamic environment and is passionate about providing excellent customer service. This Collections Advisor position offers a competitive salary ranging from £36,000 to £43,000 per annum. You will enjoy the flexibility of working from home on Fridays, and benefit from 22 days of holiday each year, plus an extra day for your birthday. Additionally, you will have the opportunity to participate in charity volunteering days, along with life assurance and pension benefits. the organisation is a leading player in the specialist property finance market, having been founded in 2005. They focus on providing tailored finance solutions for customers who may not fit the criteria of traditional high street banks. The company has grown significantly and expanded its capabilities through a strategic merger in 2025. As a Collections Advisor, you will be responsible for:
• Processing mortgage administration activities accurately and on time.
• Contacting customers daily regarding unpaid direct debits.
• Communicating regularly with customers with low arrears.
• Discussing and negotiating options within your mandate.
• Monitoring arrangements to ensure compliance.
• Signposting customers to free and independent debt advice.
• Managing new loan completions.
• Analysing problems, thinking creatively, and making effective decisions promptly.

About You The ideal candidate for the Collections Advisor role will have:
• Current experience in a servicing or collections role.
• Experience dealing with customers in financial difficulties, including vulnerable customers.
• Strong interpersonal and communication skills.
• Excellent organisational and prioritisation skills.
• Attention to detail and ability to work to tight deadlines.
• Understanding of consumer duty and regulatory requirements.
• A collaborative team player mindset.

Package and Benefits: The Collections Advisor role comes with a comprehensive package:
• Annual salary of £36,000 - £43,000.
• the organisation on Fridays.
• 22 days holiday per year, plus an extra day for your birthday.
• Charity volunteering days.
• Life Assurance.
• Pension scheme.