Job Description

Barista - Store 
YEADING 
PCD330256
Full-time

Job Description
Take your place at the heart of our community. At the organisation, where your voice matters and your passion for customer service is brewed into everything we do. We have got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, you will get involved in creating our the organisation experience by providing our customers with high-quality service, beverages and products, whilst creating our third place environment. We want you to be your true authentic self at work and that is why you will also have access to our partner networks, because here you belong.
You do not need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a the organisation store is different from any other job. You are creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
• Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
• Supporting your fellow partners during periods of high volume to keep the store operating
• Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
• Supporting in creating the third place environment during each shift
• Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
• Maintaining a clean and organised workspace for your customers and partners
• Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the organisation culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we will offer you a competitive starting salary (in line with the national living wage) and benefits that include:
• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you are on shift
• Bean stock options for all partners (own part of the organisation!)
• Comprehensive training (including coffee knowledge!) and access to the organisation Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
• Great long-term career opportunities in store and support center
So, if you are looking for a new opportunity, with us you will be welcomed, you will be challenged, you will be inspired. Here you will be heard. Because here, you are a part of it all. Here you belong.