Job Description

Search is delighted to be partnering with a well-established international organisation to recruit a Customer Account Advisor to join their operations team in Montrose. This role will initially start as a temporary role with the view to be converted to a permanent contract for the right person.

Montrose | Hybrid Working, 2 days in the office once trained

Full-time M-F, early finish every Friday

What's on Offer?

Excellent work life balance

Hybrid working once fully trained

Early finish every Friday

Supportive and collaborative team environment

Ongoing training and development opportunities

Varied and rewarding role within a global organisation

The Role

This is a fantastic opportunity for an experienced administrator or customer service professional who thrives in a fast-paced environment and enjoys delivering exceptional customer support while managing key operational processes.

Key Responsibilities

Coordinate and administer schedules

Manage customer enquiries via email and telephone

Prepare, check and distribute documentation accurately and on time

Investigate and resolve operational issues, escalating where required

Process requests and maintain accurate records

Support customers with system and process queries

Monitor service levels and produce reports

Assist with system testing and continuous improvement activities

Provide cover and support across the wider team when required

About You

Previous experience within an administration, coordination, customer service or account support role

Strong organisational skills and attention to detail

Excellent communication and relationship-building abilities

Confident managing multiple priorities and deadlines

Proficient in Microsoft Office applications

Proactive, adaptable and customer-focused

Desirable

Familiarity with CRM or workflow management systems

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age