Job Description

Mac Support Engineer – 6-month contract – London

My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.

You’ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office.

Required Skills & Experience from the Mac Support Engineer:

Proven experience supporting macOS environments in a corporate setting within a startup/small team environment ideally

Familiarity with Intune and Mosyle for device investigation and management

Experience supporting Google Workspace

Basic understanding of network troubleshooting, ideally within a Meraki environment

Experience with Okta administration (user management and access support)

Strong experience managing user onboarding and offboarding processes

Knowledge of IT asset management and inventory tracking

Strong troubleshooting skills with a user-focused mindset

Key responsibilities of the Mac Support Engineer:

Provide 1st and 2nd line support across a macOS-based environment

Troubleshoot and resolve issues relating to Mac devices, applications, and user access

Support and maintain Google workplace

Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management

Assist with the transition to Fleet Device Management, including basic administration and troubleshooting

Investigate basic network-related issues using the Meraki dashboard

Administer Okta, including user provisioning, deprovisioning, and password resets

Manage end-to-end onboarding and offboarding, ensuring a smooth user experience

This Mac Support Engineer will work fully onsite in Central London for 5 days per week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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