Job Description

Job Title: Business Support Officer - Housing Benefit

Location: Ealing- Hybrid working, 2-3 days Office

Hourly rate £20.96 PAYE / £27.33 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

About the Role

We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service.

This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential.

Key Responsibilities

• Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered.
• Proactively engage with clients, including making outbound calls to progress claims and resolve queries.
• Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation.
• Process high volumes of administrative work, including indexing and managing incoming post.
• Maintain accurate records, ensuring all data is correctly logged and up to date.
• Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions.
• Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery.

About You

We are looking for someone who can demonstrate:

Housing Benefit knowledge Experience in Housing Benefit administration or similar environments.

Excellent communication skills Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations.

Strong interpersonal skills Able to work with empathy, patience, and professionalism when supporting vulnerable individuals.

Teamwork and collaboration Comfortable working in a team environment and contributing to shared goals.

Organisation and accuracy Skilled at managing high workloads with strong attention to detail.

Stakeholder engagement Experience working with external partners and service providers.

ICT proficiency Competent in Microsoft Office and internal systems for data processing and record-keeping.

Time management and prioritisation Able to balance competing demands and meet deadlines in a fast-paced environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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