Job Description

Customer Care Advisor

Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY

Rate: £14.11 per hour

Contract: Fixed Term Contract until 31st December 2026

Hours: 35 hours per week, Monday to Friday - See below

Start Date: ASAP

Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury.

This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels.

The Role

As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including:

Telephone

Email

Live Chat

WhatsAppYou will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach.

Key Responsibilities

Deliver an exceptional customer experience and achieve first-contact resolution wherever possible.

Manage customer enquiries across multiple communication channels.

Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail.

Proactively follow up with customers to ensure a positive experience.

Build strong relationships with internal departments and external customers.

Drive customer satisfaction and contribute towards NPS targets.

Identify opportunities to improve processes and customer service delivery.

Maintain a high level of product and business knowledge.

Take ownership of personal development and performance.

Working Hours

This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm, Monday to Friday.

Shift patterns include:

8:00am to 4:00pm

9:00am to 5:00pm

10:00am to 6:00pmThe early and late shifts rotate across the team approximately every 3 to 4 weeks.

About You

We are looking for candidates who have:

Previous experience within a fast-paced Customer Service or Customer Care environment.

Excellent written and verbal communication skills.

Strong attention to detail.

The ability to multitask and prioritise effectively.

A proactive and positive attitude.

The confidence to work with a range of internal and external stakeholders.

Strong Microsoft Office skills.Desirable:

Experience using SAP or similar ERP systems.

What's on Offer?

Immediate start available.

Long-term contract through to December 2026.

Opportunity to work for a globally recognised organisation.

Supportive team environment with ongoing development opportunities.

Exposure to a dynamic and customer-focused business.

Please note: Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury.

If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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