Service Desk Analyst / Networking 1st Line Location: Basingstoke Employment Type: Full-time PCD280111 Key Responsibilities • Assist in a 24x7 shift pattern, including bank holidays and weekends. • Being first point of contact for support, via telephone, email and portal. • Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately. • Working against contract service level agreements (SLAs). &bul ...
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