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Key SkillsDesign and implement multimodal customer experiences across messaging, digital and voice channels.Key ResponsibilitiesDesign customer-facing agents; define voice interaction patterns; manage interruption handling and escalation; implement channel integration patterns; establish conversational standards and governance.Role PurposeConversational AI, Voice AI, Contact Centre AI, Speech Technologies, Vertex AI Speech Services, Dialogflow CX, Prompt Engineering, Customer Experience Design, ...