2 jobs found

We are actively looking for Team Leader for a growing call centre to join our client based in SwindonThis is a 12 months FTC with an opportunity to be extended for suitable candidatesKey Duties: * Line manage a team of Operators, providing day to day support and guidance * Run monthly 1 to 1s and keep performance and development plans up to date * Coach and quality check calls and emails, with clear feedback and actions * Monitor KPIs including service level, call abandonment, and call quality * ...

Direct Response Employment Services are working with a reputable and award winning client who are seeking a project coordinator to join their team initially on a 9 month contract however there is a strong chance of this leading to a permanent position.This role will support the delivery of client projects and marketing campaigns, working closely with both customers and internal departments to ensure projects run smoothly and efficiently.The successful candidate will be confident communicating wi ...