Job Description

We're recruiting an experienced Temporary Accommodation Visiting Officer to join a busy Temporary Accommodation Team supporting homeless households.

This is a frontline, field-based role working alongside Housing Options and Resettlement Teams to ensure temporary accommodation is safe, suitable and well managed. The successful candidate will be responsible for procuring, letting and managing temporary accommodation, carrying out regular inspections and supporting residents while also managing rent collection responsibilities.

The role requires property inspections and audit checks at least two days per week, with office attendance one to two days per week.

A full driving licence and access to a vehicle is essential.

The Role
Work within the Temporary Accommodation Team to support households placed in temporary accommodation.
Carry out regular property inspections and audit checks to ensure accommodation is safe, suitable and compliant.
Procure, let and manage temporary accommodation units in line with policy and statutory requirements.
Work closely with Housing Options and Resettlement Teams to support households and facilitate move-on where appropriate.
Manage a patch of temporary accommodation properties, ensuring tenancy conditions are upheld.
Undertake rent collection duties and monitor arrears within temporary accommodation placements.
Respond to resident queries and provide high-quality customer service.
Liaise with landlords, managing agents and contractors to resolve property issues and ensure standards are maintained.
Identify and escalate safeguarding concerns or property compliance risks where necessary.
Maintain accurate records and update housing management systems in line with procedures.
Contribute to service performance targets and support continuous service improvement.

Key Requirements
Experience working within public sector housing or temporary accommodation services.
Experience carrying out property inspections or housing management visits.
Understanding of temporary accommodation management and homelessness services.
Experience in rent collection and income management.
Excellent customer service skills and ability to manage challenging situations professionally.
Strong IT literacy and experience using housing management systems.
Ability to work independently in a field-based role.
Full UK driving licence and access to own vehicle (essential).
Willingness to be out on property inspections at least two days per week and attend the office 1-2 days per week.
Basic DBS check required.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Temporary Accommodation Officers, Housing Officers and Resettlement roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.