Job Description

Job Title: Administrative Officer
Booking Number: (phone number removed)
Location: Gloucester House, 4 Dukes Green Avenue, Feltham, Greater London, TW14 0LR
Pay Rate: 15.59 per hour
Working Hours: Full-time, office-based
Contract End Date: 30/09/2026 (with potential to extend, not guaranteed)
Organisation: West London Family Court (HM Courts & Tribunals Service)

We are currently recruiting for an Administrative Officer to join the West London Family Court. This is an excellent opportunity to play a key role in supporting the justice system while gaining valuable experience within HM Courts & Tribunals Service (HMCTS).

Administrative Officers are essential to the smooth running of courts and tribunals, ensuring cases progress efficiently while delivering a high standard of customer service. You will work within a supportive team environment, using established systems and processes, with opportunities to contribute to continuous improvement initiatives.

• Preparing files, documents, and bundles for court hearings, tribunals, and meetings
• Producing standard court documentation and correspondence
• Managing data entry, record updates, filing, and general administrative duties
• Handling post, organising meeting rooms, and supporting training sessions
• Clerking court and tribunal hearings, ensuring all materials are accurate and available
• Assisting court users, legal professionals, and judiciary members
• Managing enquiries via face-to-face, telephone, and written communication
• Processing casework including court orders, claims, fines, and legal aid
• Checking and verifying documents to ensure accuracy and compliance
• Supporting scheduling, rota management, and court listings
• Contributing to team meetings and continuous improvement activities

This role requires flexibility, as you may occasionally be asked to support other local HMCTS offices. You will also be expected to undertake any reasonable duties in line with the role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.