Job Description

ICT Technician

Ipswich

4 month contract

£15-20/hour

REED Technology are looking for a proactive and hands-on ICT Technician to join a well-established education trust supporting multiple academies. This is a fantastic opportunity for someone passionate about technology and delivering high-quality IT support in a fast-paced, user-focused environment.

Working closely with the Network Manager, you'll play a key role in maintaining and developing ICT systems that support teaching, learning, and day-to-day operations.

Key Responsibilities

Network & Systems Support

Assist in maintaining network infrastructure, systems, and devices

Monitor system performance, antivirus, and e-safety compliance

Install, configure, and test hardware and software

Carry out repairs and coordinate replacement parts

Maintain accurate ICT documentation and asset registers

Ensure printers and shared devices remain operationalUser Support

Provide first- and second-line IT support across multiple sites

Diagnose and resolve hardware and software issues

Support staff and students with IT queries and system usage

Assist with user account management

Create user-friendly "how-to" guides and documentationAV & Digital Support

Support classroom technology (interactive screens, projectors, audio systems)

Assist with setup and maintenance of AV equipment for events, exams, and assemblies

Support website updates and social media activity

Handle basic image/video processing and file conversionsGeneral Duties

Work collaboratively with ICT colleagues across the Trust

Produce reports and support administrative tasks as required

Ensure GDPR and data protection compliance at all times

Promote and adhere to ICT policies, procedures, and e-safety standards

About You

We're keen to hear from candidates who:

Have experience in an IT support or technician role (education experience desirable but not essential)

Possess strong problem-solving and troubleshooting skills

Are confident supporting a range of hardware, software, and network environments

Have excellent communication skills and enjoy working with a variety of users

Can manage workload across multiple sites and priorities

Have a proactive, team-oriented attitude

Apply today using the link to find out more about this opportunity