Job Description

ServiceNow Architect (Telecoms)
London (Hybrid)
6 Month Contract
£625/day (Outside IR35)

ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience.

6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026.

Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London.

Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project:

• ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience.
• Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
• Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM.
• Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
• Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
• Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
• Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
• Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
• Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.