Job Description

Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes.

Duties include;

* You will carry out tasks relating to the ending of tenancies and return of keys

* Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner

* Allocating properties in line with the Allocation Policy

* Offering properties efficiently to reduce property re-let times

* Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations

* Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss

* All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required

* Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner

* Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible

This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office

Please apply via CV