Job Description

Step into a rewarding permanent role as a Lettings Service Assistant, offering the opportunity to join a supportive and customer-focused housing organisation where you will play a key role in supporting the smooth delivery of lettings and tenancy services. This Lettings Service Assistant position offers a varied workload across tenancy administration, customer support, property marketing and operational coordination, making it ideal for someone who enjoys working within a fast-paced housing environment.

You’ll be joining a committed and collaborative team that values excellent customer service, strong communication and continuous improvement. This Lettings Service Assistant opportunity is perfect for someone looking to build or continue a career within social housing and housing operations while making a real difference to tenants and communities.

I’d love to hear from anyone with experience as a Lettings Assistant, Housing Administrator, Allocations Assistant, Customer Service Advisor, Repairs Administrator or within tenancy support and housing operations, who is looking for their next Lettings Service Assistant opportunity.

In this Lettings Service Assistant position, you will be:

• Providing day-to-day administrative support to the Lettings team

• Managing customer enquiries and supporting tenants throughout the lettings process

• Advertising and marketing available properties across relevant platforms

• Supporting referrals, tenancy documentation and Affordable Rent assessments

• Maintaining accurate records across systems, spreadsheets and tenancy accounts

• Managing communal keys, fobs and supporting operational compliance processes

• Completing CORE and local authority returns accurately and on time

• Working closely with internal teams to support smooth tenancy and operational delivery

I’d love to speak to anyone who has:

• Experience within housing, lettings, customer service or administration

• A strong customer-focused approach with excellent communication skills

• The ability to manage competing priorities within a busy environment

• Strong administration and organisational skills with good attention to detail

• Experience using IT systems and maintaining accurate records

• An understanding of social housing or tenancy management processes (desirable)

• A positive and proactive attitude with the ability to work both independently and within a team

This Lettings Service Assistant role is offering the following benefits:

• Permanent contract

• Supportive and collaborative team environment

• Opportunities for professional development and progression

• The opportunity to work within a rewarding housing environment making a real impact

Key Details:

• When: Available immediately

• Hours: 37 hours per week, Monday to Friday

• Location: Coventry

Travel & location:

This Lettings Service Assistant role is based within the West Midlands area with good transport links and access to local amenities. The location is easily accessible by both road and public transport, making it a great opportunity for candidates across the surrounding areas.

If this Lettings Service Assistant role sounds like your next step, apply now or contact Olivia Taylor at (url removed) or call (phone number removed)