Job Description

Housing Complaints Officer (Hybrid - West London)
Rate: 30 per hour (via umbrella)
Contract: 3 months+
Working Pattern: Hybrid (2 days in the office, 3 from home)
Location: West London

The role:

• You'll be responsible for investigating and resolving complaints in a fair and impartial manner.
• With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
• We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints
• Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
• Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.

Key Skills and Experience

• Experience in a complaints handling within the Housing Sector

• Must have written Housing complaints experience
• Stage 1 response experience
• Must be able to work on site 2 days per week

• Excellent communication and interpersonal skills

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.