Job Description

Senior Revenues and Contracts Officer

Our Clients requires a Senior Revenues & Contracts Officer to assist in the contract and performance management of the Revenues Service provider with particular focus on maximising Council Tax and Business Rates collection and quality.

The successful candidate will provide administrative support to the Revenue Manager and Deputy Revenue Manager. The need to be flexible is essential for this demanding role.

Be responsible for quality checking and authorising refunds for Council Tax ensuring that Service Level Agreements are monitored, met and maintained. Main responsibilities Keep abreast and be aware of all legislation current and statutory requirements relating to Council Tax and Business Rates, ensuring the Contractor is operating according to legislation. Assist the Revenue Manager and Deputy Revenue Manager on matters of dispute between the Contractor and Council Tax/Business Rates payers. Assist the Revenues Manager and Deputy Revenues Manager in dealing with Complaints, Members Enquiries, FOI's, Information Commissioners Office enquiries and Local Government Ombudsman enquiries in respect of the Revenues Service and provide feedback to ensure continued development of the service Ensure that a 5% quality check on Council Tax refunds are undertaken. Liaise with other parts of the Council on both Council Tax and Business Rates Accounts issues and assist the collection of debts owed are agreed by the relevant departments and collected by quarterly journal. Administer and manage the Breathing Space process for both Council tax and Business Rates. Assess and administer applications for Discretionary Payments including Council Tax S13A requests and Business Rates Discretionary Rate relief and Hardship relief applications and reviews. Liaise with Business Improvement Districts (BID), managing the monthly BID payments and VAT invoices process and dealing with any enquiries. Develop and maintain an excellent relationship with all stakeholders always looking to improve performance and drive value for the council. Ensure that all documentation is maintained in an orderly manner for audit and retrieval purposes, and to assist in the audit process. Carry out all duties with due regard to the Council's policies relating to Equal Opportunities, Health and Safety and Data Protection. Undertake other duties of a comparable or lesser nature as and when required.