Job Description

Merrifield Consultants are delighted to be partnering with a leading national charity supporting unpaid carers to recruit a Senior Content and Development Officer for a well‑established, impactful role within their Carer Services team.

Summary of the role

This role leads on developing and delivering high‑quality digital content, supports research and project activity across the Carer Services team, and manages a national employer benchmarking scheme. It is ideal for someone with strong writing, digital content, CRM and project management skills who enjoys collaborative working and delivering meaningful impact.

Details of the role

Job title: Senior Content and Development Officer

Salary: £37,955

Contract: Fixed‑term maternity cover until June 2027

Hours: Full‑time, 35 hours per week

Location: Hybrid ; London office

Responsibilities

Lead newsletter development: plan editorial meetings, research and draft content, and coordinate production.

Maintain and update digital content across multiple platforms, ensuring accuracy and relevance.

Support research and project delivery for internal and externally funded initiatives.

Contribute to e‑learning development through research and content review.

Manage the employer benchmarking scheme including applications, client communication, invoicing and renewals.

Respond to enquiries, maintain accurate CRM records and provide excellent customer service.

Support events across Carer Services and Employers for Carers.

Person specification

Excellent customer service skills across phone, email and written communication.

Strong relationship‑building abilities, engaging confidently with organisations at all levels.

CRM and database proficiency with accurate record‑keeping.

Ability to work independently and collaboratively, managing competing priorities.

Strong writing and research skills, able to produce clear, engaging content.

Good project management capability, delivering work to tight deadlines.

Confident IT user, including CMS, Word, Excel and online systems.

Commitment to equal opportunities and inclusive practice.

Desirable: basic photo‑editing skills; understanding of issues affecting unpaid carers.

Conclusion

Apply now through Merrifield Consultants and take the next step towards this exceptional role.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout