Job Description

Service Charge Officer

• Job Type: Full-time / Temporary
• Location: Home based, training in Camden for 2 to 3 weeks then office based once per month
• Rate of pay: 16.58 PAYE or 20.97 Umbrella per hour

We are seeking a Service Charge Officer to ensure accurate, consistent, timely, and transparent reporting and accounting of service charges for all residents across various tenures. This role requires compliance with legislation, agreements, and best practices, making it ideal for someone with a strong background in service charge management within the housing sector.

Day-to-day of the role:

• Dealing with queries on the phone with customers / tenants
• Requests for further information or descriptions for specific services
• Look into disputes based on the price of services provided
• Correcting residents' charges when errors are found
• Request for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc)
• Answering internal enquiries from teams within team inbox
• Verifying resident charges for other teams who work on Housing Benefit and customer payments
• Writing out to residents with service charge information if instructed to do so by another team

Required Skills & Qualifications:

• Experience working within a housing association / social housing environment
• Understanding of Landlord and Tenant legislation and best practices, particularly those relating to service charges.
• Knowledge of the application of service charges in the social housing sector.
• Excellent communication skills, capable of handling customer enquiries effectively both in writing and verbally.

To apply for the Service Charge Officer position, please submit your CV detailing your relevant experience