Job Description

Job Title: Service Charge Officer

Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month)
Rate: 24.96 per hour (Umbrella)
Contract Type: Temporary/Interim

About the Role:

We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices.

Key Responsibilities:

• Handle service charge enquiries from residents and internal staff.
• Work with managers to resolve escalated customer complaints.
• Collaborate with analysts to ensure accuracy of service charge estimates and actuals.
• Investigate and adjust service charges in ERP systems as needed.
• Contribute to service charge-related projects.
• Liaise with stakeholders to ensure service charge accuracy.
• Respond to emails and acknowledge resident enquiries in a timely manner.
• Attend face-to-face meetings with residents to resolve disputes.
• Support the rent team with service charge queries, including those from local authorities.
• Adapt and manage change in a challenging environment.
• Ensure compliance with Equality, Diversity, and Inclusion policies and Health & Safety legislation.

Requirements:

• Understanding of Landlord and Tenant legislation, particularly relating to service charges.
• Knowledge of service charge applications in the social housing sector.
• Excellent written and verbal communication skills.
• Strong numeracy skills and proficiency in Excel for data manipulation.
• Proven experience in delivering service charges in a customer-focused environment.
• Experience using ERP and CRM systems.
• Ability to meet performance targets and achieve high customer satisfaction.
• Commitment to Equality, Diversity, and Inclusion.
• Flexibility to adapt to business needs.
• Previous experience in dealing with leaseholder enquiries is essential.

If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.