Job Description

We are currently seeking a Transport Customer Service for our company based in Hatfield on a PM shift.

• Handle volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Prioritise and escalate complex issues to the appropriate department
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records

• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work under pressure
• Good problem-solving skills and attention to detail
• Basic IT proficiency (Microsoft Office, data entry, system navigation)
• Previous customer service or call centre experience preferred

• Hours: Starts times will vary for training between 6am and 10am starts
• Once fully trained shift will be Tuesday to Saturday shift 13pm to 22pm

• Salary: 12.71 Per Hour

The Best Connection is acting as an Employment Business in relation to this vacancy.