Job Description

Your new company
You will be joining an organisation dedicated to safeguarding and improving outcomes for children, working closely with partner agencies, including health, education and the police, to ensure children and families receive the right support at the right time.
The role sits within the Contact, Advice and Support Service (CASS) / Multi-agency Safeguarding Hub (MASH), the Trust's front-door service, where timely information sharing and accurate decision-making are critical to protecting children.

Your new role
As a Business Support Assistant, you will provide essential administrative and operational support to frontline social work staff within the CASS/MASH service. You will play a key role in processing referrals, managing information, and ensuring safeguarding concerns are progressed efficiently and accurately from first contact.Key responsibilities will include:

• Monitoring multiple email inboxes and ensuring actions are completed promptly
• Processing and quality-checking referral information
• Inputting and maintaining accurate data on Eclipse, including creation of PER and GRP IDs
• Allocating referrals to social workers and teams to support case progression
• Sharing information from the CASS inbox with allocated teams via Eclipse
• Extracting and sharing information from systems.
• Providing outcome emails for all referrals received into CASS
• Completing meeting outputs for strategy meetings
• Arranging strategy meetings, monitoring actions and timelines
• Distributing meeting documentation and case information to partner agencies including police, health and education
• Managing daily allocated tasks on a rota basis and identifying priority and urgent safeguarding work
• Providing office-based business support to practice teams as required

• Previous experience in a business support, administrative or clerical role, ideally within children's services, social care or a public sector environment
• Confidence in using case management or information systems.
• Strong data entry skills with excellent attention to detail
• Ability to manage multiple tasks and competing priorities in a fast-paced, safeguarding environment
• Strong communication skills and a professional approach to working with internal teams and partner agencies
• Understanding of confidentiality, data protection and safeguarding principles
• Experience supporting frontline social work teams or multi-agency services would be highly beneficial.

• A competitive salary within a structured pay framework
• Local Government Pension Scheme
• Generous annual leave entitlement
• Structured induction, training and development opportunities
• A supportive team environment focused on collaboration and safeguarding best practice
• The opportunity to contribute directly to services that protect and support children and families across Birmingham