Job Description

Customer Service Operations Support Analyst

Location: Newcastle upon Tyne, NE27 0QW

Contract: Fixed-term (1 July 2026 - 30 June 2027)

Hours: 37.5 hours per week - Monday to friday

Pay Rate: £15.00 - £19.74 per hour (depending on experience)

About the Role

We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative.

You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.

Key Responsibilities

Provide day-to-day operational support within the Customer Service Operations department

Manage and maintain data across systems with a high level of accuracy

Support business processes using tools such as SAP, Outlook and Microsoft Office

Communicate effectively with internal teams and external stakeholders (both written and verbal)

Identify issues and proactively resolve problems using sound judgement

Ensure all work is completed accurately and efficiently, right first time

Collaborate closely with colleagues to support continuous improvement

Essential Skills & Experience

Strong English language skills (written and verbal)

Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)

Excellent communication and coordination skills

High level of attention to detail and accuracy

Strong organisation and follow-up skills

Ability to work independently and as part of a team

Problem-solving mindset with initiative

Desirable Skills

Advanced Excel skills (data analysis, reporting)

Experience with PEGA solutions

Basic knowledge of SAP systems

About You

You are:

A collaborative team player who thrives in a fast-paced environment

Enthusiastic, proactive, and eager to learn

Comfortable working across systems and processes

Committed to delivering high-quality work with precision

Apply Now!

If you're looking for a dynamic operational role where you can make an impact and develop your skills, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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