Job Description

Our client, a successful and expanding retail business based in Cheltenham, is currently seeking a Sales & Customer Operations Supervisor to join their team on a full-time, fixed-term maternity cover contract. This is an excellent opportunity to become part of a friendly, customer-focused organisation that values teamwork, service excellence and professional development.

The successful Sales & Customer Operations Supervisor should have:

• Previous experience within a retail, showroom, customer service or sales environment
• A proactive and customer-focused approach with a passion for delivering exceptional service
• Strong communication skills and the confidence to build rapport with customers and colleagues alike
• Experience supporting, mentoring or coordinating a small team within a busy customer-facing setting
• Good organisational and administrative skills with the ability to manage multiple priorities effectively

In this role, the Sales & Customer Operations Supervisor will be responsible for:

• Supporting the smooth day-to-day running of the showroom and customer service function
• Providing expert guidance and assistance to customers, helping them make informed purchasing decisions
• Coordinating customer orders, appointments, deliveries and follow-up communications
• Assisting with team scheduling, coaching and performance support to ensure excellent service standards
• Maintaining an attractive showroom environment and ensuring company procedures are followed consistently

Our client is offering the successful Sales & Customer Operations Supervisor an hourly rate of approximately £13.82 per hour, plus benefits including staff discounts, holiday allowance and the opportunity to work within a supportive and established retail environment. Working hours are 40 hours per week, Monday to Saturday, 9:30am - 5:30pm, with a weekday off when working Saturdays.

If you have experience in retail, showroom sales, customer service or team supervision and enjoy creating positive customer experiences, apply today to be considered for this exciting maternity cover opportunity. This is a fantastic chance to join a growing business where your customer-focused skills can make a real impact.

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