Job Description

Customer Operations Specialist

12-month temporary contract

14.77 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Fully office based

About the Role: Customer Operations Specialist

We are recruiting on behalf of a well established organisation that places customers at the heart of everything it does. As a Customer Operations Specialist, you will play an important role in delivering excellent customer service while supporting the smooth day to day running of contact centre operations.

This is a fast moving and varied position where every day brings new challenges and opportunities. It offers a great chance to build valuable skills, gain industry experience, and make a meaningful contribution within a customer focused environment.

Although the role is initially temporary, it can provide a strong pathway into longer term career opportunities within the wider business.

Key Responsibilities: Customer Operations Specialist

• Responding to customer enquiries via telephone and email
• Managing escalated queries with professionalism, empathy, and good judgement
• Supporting vulnerable customers with patience and care
• Working closely with colleagues to achieve first contact resolution whenever possible
• Maintaining a customer focused approach while meeting operational objectives
• Ensuring all customer interactions remain compliant with regulatory and internal standards

About You: Customer Operations Specialist

You will be well suited to this role if you:

• Have experience within a fast paced, customer service environment (financial services experience is beneficial but not essential)
• Remain calm and resilient in challenging situations
• Are adaptable and willing to support different areas when required
• Communicate confidently and effectively with both customers and colleagues
• Enjoy working within a collaborative team environment
• Are passionate about delivering positive customer outcomes and high quality service

Compliance & Professional Standards: Customer Operations Specialist

The role requires adherence to all relevant regulatory and compliance requirements, including:

• FCA regulations
• Data Protection requirements
• Anti Money Laundering policies
• Internal codes of conduct and operational procedures
• Anti Bribery and Corruption policies

Full training and ongoing support will be provided.

Join the Team: Customer Operations Specialist

If you are looking for an opportunity to develop your skills, grow your career, and make a real difference to customers, this could be the ideal next step for you. Apply now to join a respected organisation with a strong customer focused culture.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.