Job Description

We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers in a fast-paced retail environment. This role requires strong communication skills and a focus on delivering outstanding service.

Client Details

Our client is a well-established organisation within the retail industry, known for its commitment to providing excellent customer experiences. Operating as part of a medium-sized team, they pride themselves on their professional approach and customer-focused ethos.

Description

• Respond to customer queries via phone and email channels.
• Resolve customer complaints and escalate issues when necessary.
• Provide accurate information about products, services, and promotions.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate customer records and update databases as required.
• Collaborate with team members to ensure a seamless customer experience.
• Meet and exceed customer service performance metrics.
• Assist with general administrative tasks to support the customer service department.

Profile

A successful Temporary Customer Service Advisor should have:

• Excellent verbal and written communication skills.
• Experience within a customer call handling role would be beneficial.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and customer service software.
• Ability to manage multiple tasks in a busy retail environment.
• A positive attitude and a customer-focused mindset.
• Flexibility to adapt to changing priorities and schedules.

Job Offer

• Opportunity to gain valuable experience within the retail industry.
• Immediate start.
• Weekly pay.
• Possibility for temp to perm.