Job Description

Lettings Officer (Temporary Contract)

• Rate of pay: 18.17 PAYE / 20.06 Umbrella per hour
• Job Type: 3 Month Contract
• Location: Waterfront House, Beeston, NG9 1LA (predominantly office-based)

Role Overview

We are seeking an experienced Lettings professional to join a busy team on a three-month temporary basis. This role has been created to provide additional capacity and support in clearing operational backlogs, including waiting lists, tenancy changes, and transfer lists.

Due to the short-term nature of the contract, this position requires someone who can quickly integrate into the team, pick up processes efficiently, and contribute with minimal training.

Day-to-Day Responsibilities

• Managing and processing housing waiting lists and transfer lists
• Supporting tenancy changes and associated administrative tasks
• Assisting with clearing operational backlogs across lettings functions
• Maintaining accurate records and updating internal systems
• Preparing and issuing letters and handling occasional customer communications
• Working collaboratively with team members to ensure service delivery is maintained
• Managing multiple caseloads and prioritising tasks effectively

Required Skills & Experience

• Proven experience working within social housing (essential)
• Background in other housing functions (e.g. tenancy management, service charges, or similar)
• Some exposure to customer interaction (calls, correspondence)
• Strong organisational and administrative skills
• Ability to quickly learn and adapt to new processes
• Proactive, self-sufficient approach with the ability to work independently
• Strong problem-solving skills with minimal supervision required
• Team-oriented with the ability to work effectively in a collaborative environment
• Experience in roles requiring strong attention to detail and process-driven work
• Previous experience in a hybrid working environment

To apply for the Lettings Officer (Temporary Contract) position, please submit your CV detailing your relevant experience