Job Description

London (3 days onsite) £650 per day - UMB 9-month contract

We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment.

This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders.

You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience.

Key responsibilities include:

• Managing overall client service delivery across multiple business lines
• Acting as an escalation point for client issues, ensuring timely resolution
• Overseeing multiple concurrent service matters and driving them through to completion
• Coordinating cross-functional teams to ensure alignment and delivery consistency
• Building strong relationships with senior client stakeholders
• Supporting service reviews, monitoring delivery performance, and identifying areas for improvement
• Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation

• Strong experience within financial services, ideally within client service, operations, or service delivery
• Broad understanding of fund administration, transfer agency, and/or fund accounting
• Experience operating in a client-facing role with senior stakeholder interaction
• Proven ability to manage complex service environments and multiple priorities
• Confident handling of escalations and challenging client situations
• Excellent communication, coordination, and stakeholder management skills
• Ability to work collaboratively across teams and bring together different areas of the business

• A pragmatic and solutions-focused approach to client service delivery
• Strong relationship-building skills and professional credibility
• Ability to operate effectively in a fast-paced, evolving environment
• A collaborative mindset and the confidence to engage at senior levels

• Opportunity to work within a stable, experienced, and collaborative team
• Exposure to complex, high-value client relationships
• Broad, end-to-end oversight across multiple service lines
• A role with meaningful impact on client experience and delivery outcomes