Job Description

Change Manager - ServiceNow

Remote

3 6 Month Contract

£280-£290/day Outside IR35

We are seeking an experienced Change Manager expert with ServiceNow Enterprise Environment working with Change Management framework.

ideally in May/June 2026.

Mainly remote; however, there may be occasional travel to customer sites.

This is a chance to work with an established globally recognised Digital, IT and Network Services Consultancy.

Key skills and experience:

• Own and drive the Change Management process, ensuring efficient coordination and communication of all Change Requests.
• Experience working within an enterprise ServiceNow environment. Strong experience working within enterprise-scale ServiceNow environments, including delivering and supporting solutions across complex business and technical landscapes.
• A strong understanding of Change Management principles is a must i.e. ITIL V3, V4 based
• You will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. Working ServiceNow environments.
• To act as a Change Management Subject Matter Expert (SME)
• Build and maintain relationships with Operational Leads, Service Managers, Project / Programme Managers, Customers and Suppliers
• Involving Critical National Infrastructure (CNI) and secure Government environments.
• Log, track, and prioritize Changes, ensuring accurate impact assessments, risk evaluations, and necessary approvals.
• the ability to identify and manage risks to ensure smooth deployment of changes in the live environment.
• Continuously improve processes for simplified Change management.
• Communicate planned Changes to affected customers and stakeholders.
• Strong Desirable: ITIL v4 Foundation certification.
• Strong Desirable: Active SC Clearance (Used last 12 months) strongly desirable.