Job Description

Job Title: Junior Service Design Assistant

Role Type: Contract

Length: 6 Months initial

Location: Dartford (1-2 days per week)

Our client is looking for a proactive and organised Junior Service Design Assistant to support projects through service design, transition and operational readiness. This is a great opportunity for someone with strong people skills and an interest in service management to help improve documentation, support models and project handovers.

Key Responsibilities:

• Attend project meetings and support teams with service design guidance.
• Review service design documents and recommend improvements.
• Create support models and transition pages for projects.
• Work with project managers to track completed transition tasks.
• Create, review and update project and service wikis with support team leads.

Key Experience:

Essential:

• ITIL experience
• Experience in a similar role.
• Strong organisational skills
• Excellent interpersonal skills

Desirable:

• ITIL qualification
• Confluence experience
• ServiceNow experience.

If this sounds like the role for you, please provide an up to date CV for consideration and apply NOW!