Job Description

Temporary Customer Service Advisor
Alfreton, Derbyshire
£12.71 per hour
Start Date: Monday 1st June

Shifts between 9:00am 6:00pm/ Monday to Friday

We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced customer service team based in Alfreton.

This is an excellent opportunity for somebody who enjoys speaking with people, delivering excellent customer service and working within a supportive team environment. The role is primarily telephone and administration based, supporting customers with enquiries, orders and account queries.

Key Responsibilities:

• Handling incoming customer enquiries via telephone and email

• Processing customer orders accurately and efficiently

• Investigating and resolving customer queries and complaints

• Updating and maintaining customer records on internal systems

• Liaising with internal departments regarding orders and deliveries

• Supporting the wider customer service team with administrative tasks

• Ensuring all customer interactions are handled professionally and efficiently

The Ideal Candidate:

• Previous customer service or administration experience

• Excellent communication and interpersonal skills

• Confident telephone manner

• Good attention to detail and accurate data entry skills

• Strong IT skills including Microsoft Office

• Ability to work in a fast-paced environment and manage workload effectively

• Experience working towards targets or service levels would be advantageous

If you are organised, customer-focused and looking for your next opportunity within a well-established business, we would love to hear from you.

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