Job Description

Temporary Customer Service Specialist / Outbound Telesales

Location: Airdrie (relocating to Falkirk - date TBC)
Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am - 5:00pm

About the Role

We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences.

Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.

Key Responsibilities

• Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
• Manage and maintain customer pricing, ensuring accuracy and commercial viability
• Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
• Analyse customer purchasing trends to identify sales gaps and opportunities
• Keep customer records up to date, ensuring all information is accurate and compliant

What We're Looking For

• Previous experience in a customer service, account management, or sales-focused role
• Strong communication skills with confidence in making outbound calls
• Ability to build and maintain strong customer relationships
• Commercial awareness and attention to detail
• Comfortable analysing data and identifying opportunities for growth

If you're immediately available and looking for a dynamic role where you can make a real impact, we'd love to hear from you.

Why Temp with Office Angels?

Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

• Access to discount vouchers with many high street brands

• Eye care vouchers and money towards glasses should you require them for VDU purposes

• We can search for permanent work whilst you're in assignments and offer expert interview support and advice

• Weekly pay

• Pension scheme option (with employer contributions)

• 28 days paid annual leave (Based on a weekly accrual)

• Statutory Sick Pay in the unfortunate event you find yourself under the weather

• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues

• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.