Job Description

Role: User Researcher

Duration: March 2027

Rate: 500 per day

IR35: Inside IR35

Location: 2x/month in London.

Overview

We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience.

This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards.

Key Responsibilities

• Lead end to end user research activities throughout discovery
• Design research plans aligned to programme objectives
• Conduct qualitative research including interviews, usability testing and contextual enquiry
• Engage a broad range of users including clinical, operational and administrative stakeholders
• Synthesise findings into clear insights, themes and actionable recommendations
• Produce artefacts such as research reports, personas, journey maps and service blueprints
• Work closely with Product Managers, Designers and Business Analysts to shape future state design
• Present findings confidently to senior stakeholders and governance forums

Essential Experience

• Proven experience as a User Researcher within the NHS
• Experience delivering research within national or large scale NHS services
• Strong discovery phase experience within digital or transformation programmes
• Experience working in complex stakeholder environments
• Ability to translate research findings into clear, practical recommendations
• Experience working within multidisciplinary agile teams

Desirable Experience

• Experience working within NHS England or other national bodies
• Familiarity with GDS service standards and user centred design principles
• Experience researching services used by both clinical and non clinical users
• Understanding of accessibility and inclusive design principles

Apply now or email for more information