Job Description

Customer Advisor

We are looking for a customer-focused and proactive Customer Advisor to join a busy front-line service team.

Working across various library locations, this role offers up to 37 hours per week and provides an excellent opportunity to deliver high-quality customer service to library users and local communities.

You will be the first point of contact for customers, assisting with enquiries, supporting access to library services, processing transactions, and helping to create a welcoming and inclusive environment for all visitors.

The successful candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to remain calm and professional when dealing with a wide range of customer needs. You should be confident using Microsoft Office and other IT systems, with the ability to manage multiple tasks and work to deadlines.

Key responsibilities include:

Responding to customer enquiries and providing advice and guidance.

Processing applications and assessing supporting information against set criteria.

Maintaining accurate records and updating internal systems.

Handling payments and customer data securely and confidentially.

Supporting service improvements and promoting available services.

Working collaboratively with colleagues and external organisations to deliver excellent customer outcomes.

Previous experience in a customer-facing role is essential. Experience handling financial transactions, working with complex enquiries, or supporting vulnerable customers would be advantageous.

This is an excellent opportunity for someone who enjoys helping people, solving problems, and delivering a high-quality customer experience in a fast-paced environment