Job Description

We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service.

Key Responsibilities of a Lettings Assistant:

Support the end-to-end lettings process for vacant properties.

Assist with advertising available homes and coordinating allocations in line with housing policies and procedures.

Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey.

Arrange property viewings and communicate effectively with prospective tenants throughout the process.

Prepare offer paperwork and assist with tenancy sign-ups and related administration.

Maintain accurate records and update housing management systems.

Monitor progress of lettings cases and support the achievement of void turnaround targets.

Respond to enquiries from applicants and stakeholders, providing a high standard of customer service.

Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently.

Assist with general administrative duties relating to lettings and housing services.Essential Requirements of a Lettings Assistant:

Previous experience in a Lettings Assistant, Housing Assistant, Lettings Coordinator, Property Administrator, or similar role.

Strong customer service and communication skills with the ability to build positive relationships with a range of stakeholders.

Experience coordinating lettings, housing applications, tenancy administration, or property-related processes.

Knowledge of social housing, housing allocations, or lettings processes is desirable.

Strong organisational skills with the ability to manage a varied workload and meet deadlines.

Experience using Microsoft Office and database or housing management systems.

Ability to work accurately and efficiently in a fast-paced environment.If this Lettings Assistant role is of interest, please apply or contact (url removed)