Job Description

Patient Liaison Officer (Private Healthcare experience is required)

Location: Marylebone, London

Start Date: ASAP

Contract: Temporary

Duration: Ongoing position

Pay Rate: £16.00-£17.00 per hour

Working Hours: Monday to Friday , 40 hours a week (shifts between 8:00am - 8:00pm)

Overview

We are seeking a polished and professional Front of House and Patient Coordinator with private health care experience to join a busy private healthcare setting in Oxford Circus.

This role is heavily front of house focused, with a strong emphasis on delivering an exceptional patient experience, alongside supporting booking and administrative processes.

Key Responsibilities

Welcome patients, visitors, and staff in a professional and friendly manner

Manage incoming calls, direct enquiries, and support patient flow

Handle general administration including data entry, filing, and managing correspondence

Maintain confidentiality and ensure adherence to all policies and procedures

Provide a high level of customer service with empathy and professionalism

Coordinate and manage patient appointments via electronic medical records systems

Verify patient details and ensure accurate data capture

Support with patient queries via phone, email, and online systems

Assist with documentation, records, and follow-up communications

Work collaboratively across reception and admin functions as required

Support self-pay patient enquiries and assist with appointment bookings

Provide information on services, pricing, and next steps

Follow up with patients post-consultation

Track bookings and support reporting on activity and KPIs

Assist with events and patient engagement initiatives

Skills & Experience Required

Previous experience within private healthcare is essential within a front of house, reception, patient coordination or administrative position

Basic DBS required (must have have a valid certificate, be on the update service or be willing to get one immediately)

Strong customer service skills across phone, email, and face-to-face

Excellent organisational skills and attention to detail

Confident working in a fast-paced, front-facing environment

Good IT skills including MS Office and patient record systemsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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