Job Description

Service Desk Engineer – 1st Line Support
Location: Dartford
Employment Type: Full-time
Pay: £35,000–£58,000 per year
PCD280107

Key Responsibilities
• Provide hands-on 1st and 2nd line support to business users across all levels of seniority.
• Support technology provider cloud productivity suite, desktop operating systems 10/11, directory services, and cloud email service environments.
• Manage incidents, requests, and access control through the ITSM platform.
• Assist with joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM).
• Troubleshoot VPN, collaboration software, and audio-visual meeting setups.
• Maintain clear documentation and consistent communication with end users.

Role Overview
IT Support Engineer - Specialty Insurance.
A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven, technically capable engineer can make a real impact.
You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.

Skills and Experience
• 1-3 years' experience in a service desk or IT support role.
• Proven ability to deliver support in financial services or corporate environments.
• Strong knowledge of desktop operating systems 10/11, O365, directory services, and cloud email service.
• Exposure to device-management platform, DNS, DHCP, and Group Policy desirable.
• Excellent communication skills and the ability to stay composed under pressure.
• Comfortable working full-time on-site in a fast-paced, professional setting.
• This is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and the pace of a genuine London Market success story.