Job Description

Reception/Office Manager

Location: Birmingham

Hours: Monday - Friday, 08:00 - 17:00

Contract: 3 months potential to go perm

Salary: £36-£42k DOE

About the Role

We are looking for a professional and proactive Reception/Office Manager to deliver an exceptional workplace experience while ensuring the smooth day-to-day running of office operations.

This is a varied, hands-on role combining reception, facilities management, and office coordination. You will be the face of the business, providing a warm welcome to visitors while acting as the operational backbone of the workplace.

You'll play a key part in maintaining high standards across both hard and soft FM services, ensuring compliance, safety, and outstanding service delivery at all times.

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Key Responsibilities

Facilities Management

* Support delivery of both hard and soft FM services

* Assist with Planned Preventative Maintenance (PPM) and reactive maintenance

* Ensure compliance with health, safety, environmental and legislative requirements

* Monitor site activity to maintain safety, quality, and environmental standards

* Work closely with contractors and third-party suppliers

* Maintain accurate system data and records

* Support project delivery to agreed timelines

Front of House & Client Experience

* Act as the first point of contact, greeting visitors with professionalism and warmth

* Manage meeting rooms, AV equipment, and catering arrangements

* Ensure reception and client areas are consistently clean, organised, and welcoming

* Build and maintain strong client and stakeholder relationships

Office & Workplace Management

* Oversee office supplies, layouts, and workspace planning

* Conduct daily facilities checks and coordinate maintenance works

* Manage building access systems and security protocols

* Develop and maintain emergency procedures and documentation

Hospitality & Workplace Support

* Ensure pantry and kitchen areas are clean, stocked, and well maintained

* Manage catering supplies, consumables, and ordering

* Support onboarding, inductions, and internal events

Financial & Administrative Support

* Raise purchase orders, process invoices, and handle financial queries

* Attend meetings and track workloads effectively

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Skills & Experience

* Proven experience within Facilities Management (Hard & Soft Services)

* Previous experience in reception and/or office management

* Strong organisational skills with the ability to prioritise under pressure

* Professional, proactive, and solutions-focused approach

* Excellent communication and interpersonal skills

* Confident using Microsoft Office and workplace systems

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What We're Looking For

We're seeking someone who is:

* Enthusiastic, self-motivated, and driven

* Highly organised with strong attention to detail

* Calm under pressure and adaptable to change

* A natural relationship-builder who can engage with stakeholders at all levels

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Culture & Values

You'll be part of a collaborative environment where teamwork, trust, and accountability are key. We encourage a workplace culture that values wellbeing, diversity, and inclusion, ensuring everyone feels supported and empowered to succeed.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age