Job Description

Technical Business Analyst
Location: London
Employment Type: Full-time
PCD290083

Role Overview
The organisation is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
The organisation is the operator of membership benefits programme, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, membership benefits programme to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.
Purpose of the job
A Technical Business Analyst works as a key member of the product development team, responsible for specification of the system functions that deliver our clients’ business requirements and to provide support for development, testing and implementation of system solutions. Technical Business Analysts perform a range of activities that span traditional business and systems analysis; defining scope and requirements, identifying opportunities, reviewing and proposing potential solutions. Technical Business Analysts are active advisors to both our clients, commercial and development teams and duties will include: stakeholder management, product management and solution implementation.

Key Responsibilities
• Taking commercial and client requirements into technical delivery through requirement gathering and into the raising of ticketing system tickets for prioritisation.
• Contribute to the technical strategy to deliver system functionality and support the future development and expansion of the organisation's Insurance division.
• Collaborate with internal and external stakeholders across business and technical functions, to understand objectives and requirements and translate these into the creation of new system features and enhancements.
• Analyse business processes to identify requirements and process improvements.
• Work with stakeholders to plan and complete requirement gathering and analysis activities.
• Provide clearly defined acceptance criteria to development and QA teams to enable accurate development and testing.
• Collaborate with development and QA teams to design and implement new features.
• Maintain communication with stakeholders during development, testing and implementation of product improvements.
• Contribute to regular team meetings to the product backlog, prioritise work items and discuss key decisions, risks and issues.
• Provide cover for team members as required.
• Define and follow analysis standards and be an active contributor to the progression of the analysis role within the Insurance division.
Knowledge, skills and experience required
• Proficient in the use of ticketing system to product back-logs, including user stories and acceptance criteria, working in an Agile framework.
• Proficient in translating business requirements into acceptance criteria ready for development and testing.
• Ability to work collaboratively with stakeholders to engage and bring together process, functional and commercial owners.
• Experience of onboarding new clients and business onto existing solutions.
• Experience working with a variety of delivery models including Scrum, Kanban, waterfall etc.
• An understanding of data feeds used for transfer of data between systems.
• Effective communication with engineering development and testing teams to clarify and deliver solutions.
• Experience in transforming processes, ways of working and applying continuous improvement.
• Excellent interpersonal and organisational skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with technology services groups and other management teams on a global, virtual basis.
• Comfortable working on own initiative to support the objectives of the whole team.
The organisation is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.