Job Description

Customer Advisor
Milton Keynes (On-Site)
14.00 per hour
Full-Time Flexible Shift Pattern (7:00am - 7:00pm)

We are currently recruiting for a Customer Advisor to join a dynamic and growing team based in Milton Keynes. This is a full-time, on-site position offering a varied and engaging role, supporting both members and students through high-quality customer interactions.

You will play a key role in delivering a first-class enquiry service, ensuring all communications are handled professionally while working towards individual and team targets.

Key Responsibilities

• Deliver a high-quality, first-class enquiry service across multiple channels
• Make outbound calls to individuals linked to tasks, that require actioning on their accounts
• Manage and resolve enquiries efficiently, aiming for 5 customer satisfaction scores
• Support members and students, understanding their journey and promoting the value of services and benefits available
• Locate and reconnect with individuals with outstanding payments, updating contact details to maintain accurate records
• Work collaboratively with internal teams to resolve customer enquiries effectively
• Build rapport and provide a positive customer experience at every interaction
• Maintain accurate records, including summary notes and data cleansing to ensure system accuracy
• Ensure all data is handled in line with company policies and data protection standards
• Support wider team activities and adapt to varying business needs

If you're a motivated Customer Advisor looking for your next opportunity in Milton Keynes, we'd love to hear from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.