Job Description

This role requires an organised and detail-oriented Customer Service Executive to support clients with their inquiries and ensure a smooth customer experience. The ideal candidate will assist in maintaining high standards of service delivery within the business services industry.

Client Details

The company is a reputable organisation within the business services sector, known for its commitment to providing outstanding client support. Operating as part of a well-established industry, they offer a structured and professional environment to all team members.

Description

• Handle customer inquiries promptly and professionally via phone, email, and online platforms.
• Ensure customer records are accurately maintained and updated in the system.
• Collaborate with internal teams to resolve customer issues efficiently.
• Monitor and track customer service metrics to maintain high service standards.
• Provide product and service information to customers as required.
• Identify and escalate complex issues to the relevant department for resolution.
• Support the team in achieving customer satisfaction goals and KPIs.
• Contribute to process improvement initiatives within the department.

Profile

A successful Customer Service Executive should have:

• Excellent communication and interpersonal skills.
• A strong ability to manage multiple tasks and prioritise effectively.
• Proficiency in using customer relationship management (CRM) tools or similar systems.
• An eye for detail and a commitment to delivering high-quality service.
• A positive attitude towards problem-solving and customer engagement.
• Previous experience in a similar customer service or support role.

Job Offer

• An hourly pay of £18.00 to £22.00, depending on experience and skills.
• Temporary contract with the opportunity to gain valuable experience in the business services industry.
• Paid holidays to ensure a good work-life balance.
• A supportive and professional work environment.

If you are ready to bring your customer service expertise to a new role, apply now to join the team and contribute to their continued success.