Job Description

Customer Service Specialist

Hayes, Middlesex

Salary £31,000

12-month fixed-term contract

Full-time (40 hours per week, shifts between 08:00–19:00, Monday–Sunday)

 Immediate start!

The Opportunity

We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.

You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.

About You

Proven experience in a customer service or aftercare role

Strong communication skills, both written and verbal

Confident handling challenging conversations with empathy and professionalism

Highly organised with strong attention to detail

A natural problem-solver who can get to the root of issues quickly

Comfortable working both independently and as part of a team

Adaptable, proactive, and keen to improve processes

Key Responsibilities

Make outbound calls to customers following product delivery to ensure satisfaction

Support customers considering returns, providing guidance and solutions

Handle inbound queries via phone, live chat, and digital channels

Resolve customer issues efficiently, from initial contact through to resolution

Manage returns, refunds, and delivery-related concerns

Maintain accurate records using internal systems

Respond to customer feedback across platforms including reviews and social media

Work closely with internal teams to resolve queries and improve processes

Contribute to team knowledge sharing and support cross-training activities

What’s on Offer

Salary of £31,100

12-month contract with immediate start

A collaborative and supportive team environment

Opportunity to develop your customer service and problem-solving skills