Job Description

Job Title: DV Cleared Service Architect
Location: Basingstoke
Duration: Until 31/05/2027
Rate: 750 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process

Our client, a leading organisation in the IT services sector, is hiring for a reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence.

What you'll be doing:
Lead the design of end-to-end IT services, ensuring alignment with customer needs and contractual commitments (SLAs, KPIs).
Develop detailed service models, including transition, operational, and governance frameworks.
Collaborate with stakeholders to define pricing, test requirements, and support needs.
Oversee service artefacts, process design, and integration, facilitating smooth service readiness and transition.
Manage RAID items, impact assessments, and early life support planning.
Influence overall solution design to optimise service stability and efficiency.
Work closely with solution owners and operational teams to ensure service quality.

What you'll bring:
Extensive experience in service architecture and management, with a strong operational understanding of IT service supply chains.
Proven ability to develop and document comprehensive service designs and artefacts.
Skilled in process creation, documentation, and service readiness activities.
Strong stakeholder influencing skills, capable of working with senior leaders.
Knowledge of service management frameworks such as ITIL, ISO20000, or IT4IT.
Ability to lead virtual and co-located teams within tight deadlines.

If you're a strategic thinker with a passion for delivering high-quality IT services, we'd love to hear from you. Apply now to join a forward-thinking organisation committed to excellence!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.