Job Description

2nd Line Support Engineer

Location: Cheltenham 

Rate: £200 per day (Inside IR35)

Benefits: Immediate start, remote working, short-term contract opportunity

Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment.

What you’ll do:

Provide 2nd line support for hardware, software, and network issues

Troubleshoot and resolve escalated tickets from 1st line support

Support Microsoft environments including Office 365 and Windows OS

Manage user accounts, permissions, and access requests

Contribute to documentation and continuous improvement of support processes You’ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained.

What we’re looking for:

Proven experience in a 2nd line support role

Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory)

Experience with ticketing systems and SLAs

Solid troubleshooting and problem-solving skills

Strong communication skills with a customer-focused approach The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment.

Why join?

Immediate start available

Fully remote working

Opportunity to support a dynamic and busy IT function

Gain experience in a high-demand contract role Apply now to secure a quick start in a fast-moving support environment