Job Description

Vibe Recruit is partnering with a leading Occupational Health provider to recruit a Customer Service Specialist for their busy and growing team based in Abingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment where attention to detail and customer satisfaction are key.

As the first point of contact for customers, you'll play a vital role in delivering an exceptional customer experience, managing bookings, resolving queries, and supporting the smooth delivery of Occupational Health services.

Key Responsibilities

Respond to customer enquiries via phone and email in a professional and timely manner

Manage bookings for Occupational Health services and guide customers through the process

Coordinate clinic schedules and appointments, ensuring all information is accurate

Liaise with third-party suppliers to ensure services are delivered efficiently

Work closely with internal departments, including Clinical and Laboratory teams

Ensure all work is completed in line with company procedures, KPIs and service standards

Provide administrative support to the wider team as required

Maintain accurate records and update internal systemsWhat We're Looking For

Previous experience in a customer service, administration or contact centre environment

Excellent verbal and written communication skills

Strong organisational skills with the ability to prioritise workload effectively

Good IT skills, including Microsoft Word, Excel and Outlook

A customer-focused approach with excellent attention to detail

Ability to work well both independently and as part of a teamDesirable Experience

Experience using Salesforce or similar CRM systems

Previous experience within healthcare, occupational health, medical or service-based industriesWhat's On Offer?

£14.90 per hour

Monday to Friday working hours (9:00am - 5:00pm)

No weekend work

Monthly pay

Supportive team environment

Opportunity to join a respected and growing organisation

Ongoing training and development opportunitiesIf you're a motivated and customer-focused individual looking for your next opportunity, we'd love to hear from you.

Click apply or call Gemma for more information (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy