Job Description

Job Title: IT Site Manager
Location: Ashby-de-la-Zouch, Leicestershire (Covering Midlands sites)
Duration: 3+ months

This role is responsible for supporting IT operations and ensuring business continuity across multiple UK locations, including a main office and regional sites. It is a customer-facing position that requires strong organisational, technical and communication skills to deliver a high-quality IT service experience.

Key Responsibilities:
Manage and fulfil laptop demand across multiple Midlands sites (with occasional travel to Manchester).
Organise workload using the IT Asset Management system, ensuring requests are completed on time.
Configure, build, and deploy end-user devices in line with company standards.
Deliver devices to users (in-person and remotely), ensuring a positive experience.
Maintain accurate stock levels to meet business needs.
Resolve IT incidents and service requests within your area of responsibility.
Troubleshoot basic network connectivity issues.
Supervise third-party engineers during installations, repairs, and configurations.
Support new site setups and decommissions, including LAN and WAN connectivity.
Use standard AI tools (e.g. Microsoft Copilot).
Provide guidance and support to users on IT services and tools.
Assist the IT Senior Site Manager as required.

Key Skills:
Strong analytical and problem-solving ability.
Good knowledge of Microsoft Windows operating systems and software installation.
Experience installing operating systems and configuring laptops using standard processes and tools.
Ability to prepare, configure, and test devices before handover.
Strong organisational and time management skills, keeping systems and records up to date.
Ability to coordinate with users and managers to arrange handovers.
Experience delivering IT equipment both in person and remotely (Teams/phone).
Experience managing and maintaining stock control systems.
Ability to support mobile device setup (Apple and Samsung).

Knowledge & Experience:
Full UK Driving Licence required.
Ability to troubleshoot common laptop hardware, software, and network issues.
At least 12 months' experience in an IT support role.
Experience working with structured processes and procedures.
Able to work independently and as part of a team.

Education & Qualifications:
Degree in Computer Science or a related field (desirable, not essential).
Equivalent practical experience will also be considered.

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